Return & Refund Policy

Last Updated: August 31, 2026

At Naye Products, we want you to shop with confidence. We carefully check our products before dispatch to ensure that you receive your order in good condition and as described on our website.

If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product is damaged or defective upon arrival.

• You received a wrong product or a different variant from what you ordered.

• The product is missing any essential part/accessory that was included in the original product listing.

• The product received is significantly different from the description or specifications shown on our website.

For return or exchange approval, the product must generally be:

• Unused and in its original condition.

• Returned with its original packaging, accessories, and included items.

• Free from damage caused by misuse, improper handling, or normal wear and tear.

2. Unboxing Video

For damaged, defective, incorrect, or incomplete orders, we strongly recommend recording a continuous unboxing video when opening your parcel.

The video should clearly show:

1. The unopened package.

2. The shipping label.

3. The parcel being opened.

4. The product and its condition immediately after opening.

An unboxing video helps us investigate delivery-related damage or missing/incorrect items quickly.

If you do not have an unboxing video, you can still contact us regarding an issue, but approval of the claim may depend on the available evidence.

3. Change of Mind / Personal Preference

We generally do not accept returns simply because you changed your mind, ordered the wrong product/size, or no longer want the product, unless otherwise stated on the specific product page.

Therefore, please carefully check the product description, specifications, size, color, and other details before placing your order.

4. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

This may include products such as:

• Personal care and hygiene products.

• Beauty products that have been opened or used.

• Certain health-related products.

• Products that are customized or specially prepared for the customer.

• Products damaged or altered after delivery due to misuse.

• Products without their original packaging where the packaging is necessary for resale.

If a product has specific return conditions, those conditions will be mentioned on the relevant product page.

5. How to Request a Return or Exchange

To request a return or exchange, contact us within 7 days of receiving your order.

Please provide:

• Your order number.

• Your name and contact number.

• A description of the issue.

• Clear photos of the product.

• A video of the unboxing, if available.

• Photos of the packaging and shipping label where applicable.

You can contact us through our official customer support/WhatsApp contact listed on our website.

Please do not send any product back before receiving confirmation from our team.

6. Return Approval

Once we receive your request, our team will review the provided information.

If the return is approved, we will provide you with the return instructions.

Depending on the situation, we may offer:

• A replacement/exchange.

• A replacement part, where applicable.

• A refund.

• Another suitable solution agreed with the customer.

7. Return Shipping Charges

If the product was sent incorrectly, arrived damaged, or has a confirmed manufacturing/functional defect, Naye Products will cover the reasonable return shipping cost, subject to verification and our return instructions.

If a return is approved for another reason where the customer is responsible for the return, the customer may be responsible for the return shipping charges.

8. Refunds

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed using the applicable payment/refund method.

For Cash on Delivery (COD) orders, we may request the customer's bank account or another suitable payment method to process the refund.

Refund processing and bank/payment-provider processing times may vary.

9. Advance Payment Orders

If you paid for your order in advance and the order qualifies for a refund, the refund will be made after the return has been approved and the product has been received/verified, where applicable.

If you received a prepaid/advance-payment discount, the refund will normally be calculated based on the actual amount paid after applying the discount, subject to the applicable return conditions.

10. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange for the same product, subject to availability.

If the same product is unavailable, we may offer a refund or another suitable solution.

11. Damaged Packages

If your parcel appears severely damaged at the time of delivery, please take photos/videos of the package before opening it and contact us as soon as possible.

This will help us investigate the issue with the courier.

12. Order Cancellation

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.

13. False or Misuse of Return Claims

We reserve the right to investigate return requests and reject claims where there is evidence of:

• Product misuse.

• Intentional damage.

• Missing parts or accessories caused after delivery.

• Use of the product beyond reasonable testing.

• Fraudulent or repeated abusive return claims.

This policy does not affect any rights that customers may have under applicable consumer protection laws.

14. Our Commitment

At Naye Products, our goal is to provide quality products, honest information, and a reliable shopping experience.

If there is a genuine problem with your order, please contact us and give us the opportunity to resolve it.

Thank you for shopping with Naye Products.